Dow Chemical Employees’ Credit Union
  • 12-Sep-2018 to 26-Sep-2018 (EST)
  • Midland, MI, USA
  • Hourly
  • Full Time

Do you have a passion for helping members, building relationships and delivering extraordinary customer service? We are looking for an energetic, enthusiastic person to join the Account Services team as a Lead Operations Specialist.

As a Lead Operations Specialist on the Operations team, you provide support to the contact center and branch operations.  

You'll contribute significantly to the success of the team by helping with the following:

  • Communicates with members and performs tasks such as the opening of new accounts, closing accounts, account maintenance, and remote transactions by phone, fax, email or online chat discussion
  • Approves wire transfers, official checks, verification of deposits, fee reversals and coordinates signature guarantee appointments as well as provides Signature Guarantee and Signature Validation services on behalf of the credit union.
  • Participates in the sales and service program ensuring that members' financial needs are met. Investigates and resolves account problems, including online banking account lockouts.
  • Reviews fiduciary and legal documents for completeness and accuracy
  • Assists Operations Department staff in policy, procedure and duties to support the servicing of members
  • Participates as a member of departmental and cross-departmental teams
  • Conducts system testing of new products and processes, providing insight and recommendations
  • Provides guidance to staff in absence of Operations Supervisor, and supports department scheduling

Minimum of 2-3 years' experience with member/customer service with a high school diploma or equivalency

  • Ability to express oneself clearly and articulately both orally and in writing
  • Ability to exercise tact and responsibility with handling confidential information
  • Ability to work with minimal supervision of daily activities
  • Ability to multi-task
  • Ability to work in a multi-faceted environment

 

Dow Chemical Employees’ Credit Union
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